Frequently Asked Questions
Everything you need to know about your Lems Shoes experience.
What makes Lems Shoes different from traditional athletic footwear?
Lems are designed with a focus on natural foot health, featuring a wide toe box that allows your toes to splay and a zero-drop or low-drop platform to encourage better posture and a more natural gait.
How do I determine the correct size for my Lems?
Most of our models follow standard US sizing, but some styles may fit differently due to their minimalist construction. We recommend checking the specific 'Sizing' tab on each product page for detailed measurements and fit tips.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed shoes in their original packaging. If you need a different size or style, we provide free shipping on exchange orders within the United States.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Once shipped, domestic delivery usually takes between 3 to 7 business days depending on your location and selected shipping method.
Are Lems Shoes vegan-friendly?
Yes, we offer several 100% vegan styles made with high-quality synthetic materials. You can easily filter for 'Vegan' options on our shop page to find the right pair for your lifestyle.
How should I clean and maintain my Lems?
To prolong the life of your shoes, we recommend hand washing with warm water and a mild detergent. Avoid machine washing and high heat sources; always air dry your shoes away from direct sunlight.